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FAQ's

 How do I register? 

Step 1: Visit the Yangasport website www.yangasport.com and click on the login/register icon at the top right corner. 

 

Step 2: Click on sign up and proceed to the next page. 

 

Step 3: Fill out the required field, click on the “sign up button”. 

 

Note: According to the regulations that govern YangaSport, all players must provide a valid ID (a colour picture of a passport, a National identity card, Voter Card, or a Driver’s license). The time period within which you must upload this document will be visible in your YangaSport account when necessary. 

 

How do I change my password?  

Step 1: Login your Yangasport account and click the icon on the top left corner of your screen. 

 

 

 

Step 2: Click on “My Account”. 

 

Step 3: select “Change Pin”. 

 

Step 4: Fill in the required information and click “Change Password”. 

 

 

How to Deposit 

Step 1: Log in your YangaSport account. 

 

Step 2: Click on the Deposit Button. 

 

 

 

 

 

Step 3: Click on the Deposit Button on your selected payment gateway. 

 

Step 4: Select or Enter Deposit Amount and Click on the Deposit. 

 

Step 5: Select either of the payment option: - Card, Bank, Transfer, USSD or Visa QR and follow the prompts until you successfully deposit. You have successfully funded your account! 

 

How to Withdrawal 

Step 1: Log in your YangaSport account. 

Step 2: Click on the icon by the top left corner of your screen. 

 

Step 3: Select My Account.  

 

Step 4: Click on Withdrawal. 

 

Step 5: Click on the "Add Bank Account" Button. 

 

Step 6: Select Bank, Input Bank Account number then click on the Add Bank button. 

 

Step 6: Select Amount or Input Amount you would like to Withdraw and Click the Withdraw Button. You have successfully placed for withdrawal! 

 

Note: The Bank Account details i.e., first name and last name must match those used to open your Yangasport Account. 

 

How do I cancel a withdrawal request? 

If you want to cancel your withdrawal request, you are able to do it before it is processed. 

Step 1: Click on your username > withdrawal. 

Step 2: Choose the withdrawal request that you want to cancel. 

Step 3: Your money will be transferred back to your gaming account within a few minutes. 

Note: You must be registered on YangaSport user to deposit/withdrawal money. 

How can I view my bet history? 

Step 1: Log into your account and click the icon by the top left corner of your screen. 

 

Step 2: Click on “My Account” button. 

 

 

Step 3: Click on ‘bet history’ button. 

 

Step 4: Select the outcome and period of the ticket you want to view and click “proceed”. you can now view your bet history. 

 

 

 

How can I view my wallet? 

Step 1: Log into your account, click on the icon at the top left corner of your screen. 

 

Step 2: Click on “My Account” button. 

 

Step 3: Click on the drop-down arrow icon. 

 

 

Step 4: View your wallet. 

 

 

Bonus Terminologies  

What is locked bonus? 

-Bonus that requires the user to fulfil specified conditions to unlock it. 

-This bonus cannot be used to stake until it is unlocked. 

What is unlocked bonus? 

Bonus that can readily be used to stake according to the bonus requirements. 

What is casino locked bonus? 

Bonus that requires the user to fulfil specified conditions to unlock the bonus but restricted only to casino games. 

What is casino unlocked bonus? 

This bonus can readily be used to stake according to the bonus requirements but restricted only to casino games. 

What is sports locked bonus? 

Bonus that requires the user to fulfil the specified conditions to unlock the bonus but restricted only to sport games. 

What is sports unlocked bonus? 

Bonus that can readily be used to stake according to the bonus requirements but restricted only to sport games. 

Note: Only a lower or equal unlocked bonus amount can be used to place a bet. For situations where stake amount is higher than unlocked bonus, real/actual balance is used. Also note that real and bonus amount cannot be combined. 

 

What is the minimum age for betting with Yangasport Nigeria? 

It is strictly forbidden for persons under the age of 18 to open an account and use our services. 

 

How do I place a bet on Sports? 

Step 1: To bet on single or multiple events choose the betting market from the 'Sports Categories' on the YangaSport homepage 

 

Step 2: Once you find the event, click on the selection you want to bet on and your pick will automatically appear in the Bet Slip.Repeat the process for multiple events  

 

Step 3: Once your bet is in the Bet Slip, you can enter the amount of money you wish to wager on your selection by typing a number into the 'Stake' box. You can add up to 40 games on one Betslip. 

 

Step 4: As soon as you are satisfied with your selection, click 'place bet'. 

  

 

Note: You must be a registered YangaSport user in order to place bets. 

 

How long does it take for bets to be settled? 

We aim to settle your bets as quickly as possible. Our customers are our highest priority at YangaSport and therefore we do our best to process all the bets in time. A delay could occur due to the requirement of official validation for the outcome of the event. Should you encounter any issues with the settlement of your bets, please contact our customer service for immediate assistance. 

 

How do I follow my transactions, current bets and results? 

As a registered user of YangaSport, you can follow all of your transactions, bets in-play and results at any time through the following options: Transactions or betting history. 

 

Cash Out 

Cash Out Online? 

Step 1: Log in your YangaSport account. 

Step 2: Enter your coupon code into the ‘Coupon Check’ bar. 

Step 3: Select ‘Cash out’ to cash out and claim your current winnings. 

-Alternatively, simply click on ‘My Bets’ or use ‘Bet Search’ to find the ticket and view the cash out value. Click ‘Proceed’ to cash out. 

 

Cash-Out Offline [In-Shop] 

I. Give your coupon ID to the Agent in the shop to confirm the value of the Cashout. 

II. Agent checks using 'Coupon Check' or 'Bet List'. 

III. After confirming the cash-out value, the cashier clicks 'Proceed' to cash out on behalf of the player. Simple!  

Note  

Not all market options have Cash out available. 

Cash out may be available any time of the day.  

Cash out requests have a time delay. During this delay, any price changes, suspension of markets, and any other system errors that are detected may cause the cash out to be rejected. 

On successful cash out request, the bet is settled and credited immediately. The actual final result of the original bet will have no impact on the cashout amount. 

  

How to upload KYC 

Step 1: Log into your yangasport account and click the icon at the top left corner of your screen. 

 

Step 2: Click on ‘my account’ button. 

 

Step 3: Click on ‘View profile’ button. 

 

Step 4:  Click on the KYC button. 

 

Step 5: Upload your information and click the upload icon. 

 

 

What is my maximum payout? 

The Maximum payout is NGN 20,000000 

 

Is my data safe at YangaSport? 

YangaSport takes your privacy and security very seriously. All data and personal information is protected by the industry leading security features and encryption methods. Visit the Security & Privacy page to find out more. 

 

 

Why can I no longer access my YangaSport account? 

If you are having trouble accessing your YangaSport account, don’t hesitate to contact our customer support team at [email protected] or via Chat, and we’re going to help you solve any issues as soon as possible. Please note that a forgotten password and Inactive account are the most common unsuccessful login issues. If you have any additional questions or would like to make an enquiry about re-opening your account, please contact us at [email protected]. 

 

Can I cancel my bet? 

No. Once a bet has been confirmed, it cannot be cancelled. 

 

Do I need separate accounts for Sports Betting, In-play, and Promotions? 

No. One account covers it all – while logged in, you will be able to bet on any sports, place bets on In-Play or give any of our promotions a go, as well as use any other services you see in the YangaSport website. All the funds in your account will be accessible for any of and all of the games. 

 

Self Exclusion or Account Deactivation 

If for any reason you decide to self exclude or deactivate your account, follow the steps listed below 

Step 1: Log into your yangasport account and click the icon at the top left corner of your screen. 

 

Step 2: Click on ‘my account’ button. 

 

Step 3: Select the Responsible Gaming Option 

  

Step 4: Pick either of the options available such as Deposit Limits, Betting Limits, Time limits and Self Exclusion. 

 

Step 5: Click on the edit button and input or select your desired option from the drop down when available 

Step 6: Save 

 

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